Accommodations

What kind of room will I be in? We have some private rooms on every unit and we will make every effort to provide a private room if that is your desire. However, depending on the bed availability, we cannot guarantee a private room unless we have an open bed. Our semi-private rooms have a privacy curtain for your convenience.

Will I be put in a room with long term residents? Our centers are arranged by unit, with short-term rehabilitation patients on a separate unit.

Are general residents separated from Alzheimer’s patients? Our centers are arranged by unit, with short-term rehabilitation patients on a separate unit.

Do you offer phone and cable service? Does each room have a phone and TV? Yes, we do offer phone and cable service in some of our centers. Most of our rooms are pre-wired for both phone and cable. You are required to provide the TV and/or phone and there are associated charges in some cases. Back to the top.

Length of Stay

How long will I be in Rehab? Each patient has an individual plan of care. The length of time you will be in rehab depends on your progress and your individual rehab program.

What is your average length of stay? The average length of stay is approximately 28 days, but each patient’s stay is based on their individual needs.

What are the average lengths of stay for your most common diagnoses? Our most common diagnoses are orthopedic related and have an average length of stay of approximately 21 days. Back to the top.

Payment

Does insurance pay for Rehab? Many insurance policies cover rehabilitation services during an inpatient stay, however, it is important that you know and understand your coverage. Talk with a representative with your plan to determine if the center you or your loved one plans to enter participates with your insurance company. You will then want to determine if your plan will be primary or secondary to Medicare Part A during your stay should you qualify for Medicare coverage. Ask for an explanation of any out of pocket/deductible or coinsurance expenses.

How does Medicare payment work? What will I owe after day 20? The Medicare Part A program covers skilled services in a long term care facility. Medicare A will cover the first twenty days of a patient’s stay. The center nursing and rehab teams will be providing skilled rehab services as well as monitoring the patient to determine the need to continue these daily skilled services. Once the patient no longer needs daily skilled services Medicare A coverage ends.

The Medicare Part A program will cover the first twenty days in full as long as a daily skilled service is needed and is being provided. Beginning on day twenty-one of the skilled service the patient will owe coinsurance ($124.00 per day in 2008). The patient may have Insurance to cover the coinsurance or be Medicaid eligible. If Medicaid eligible a smaller coinsurance amount may be due. In cases where there is no coverage available the patient will be responsible for payment of the coinsurance amount.

How does my Medicare replacement policy differ from traditional Medicare regarding rehabilitation? Medicare replacement policies (Medicare HMO) typically cover skilled services in the same manner as traditional Medicare A. The coverage differs primarily in the number of full covered days paid for skilled services. Under traditional Medicare A the first twenty days are covered as long as the beneficiary has not used some or part of these days prior to coming to the center. Each Medicare HMO has its own stated number of full covered days. In most cases the full covered days are fewer under an HMO but the coinsurance rate may be lower than that found under traditional Part A. Contact a representative of your HMO to determine number of full covered days and coinsurance rates. Back to the top.

Therapy

What kinds of therapy do you offer? Physical, occupational, and speech therapy are offered in LifeWorks Rehab.

What is the difference between Physical Therapy and Occupational Therapy and what does each accomplish? Physical therapy provides strength, endurance, gross motor skills, function, and gross motor movement. Occupational therapy helps you perform activities of daily living, such as dressing, bathing, cooking, etc. Speech therapy addresses issues such as swallowing and speaking.

How long is each therapy session? 15 to 70 minutes.

How much therapy will I receive each day? How many days per week? This depends on your ability to function. Therapy is provided 5-7 days a week.

I don’t normally exercise. Will I be able to do a lot of therapy?  Our therapy will be tailored to your condition.

Will the therapist help me regain my daily skills? Yes.  That is our mutual goal.

I am very independent. Will you work with me so I can live alone again? That is our goal.

What type of clothing should I wear for rehab? Comfortable clothing you would wear at home. Back to the top.

Visitors

Can my family visit? Families are an important part of your recovery team and are welcome to visit within the center’s visiting hours.

When are visiting hours? Typically from 9:00 a.m. – 9:00 p.m. The visiting hours are posted in the center lobby.

May family members come to therapy with me? We encourage family members to participate in the rehabilitation process and observe your progress by visiting during your scheduled therapies.

Can my pet visit? We do allow some pets to visit, if they are up to date with their vaccines. Pets must be toilet trained and have calm temperaments so that they do not pose a safety or health concern. By law, we must have a copy of their veterinary records proving that they are up to date on their vaccinations and are disease free. Visits by pets should be preapproved by the center Administrator.

How do I leave the center for meetings, dinners with my family, doctor's appointments, and other outings? You can be granted a leave of absence by notifying the nursing staff that you have plans outside the center. There is a signing-out and signing-in process that needs to be followed and the center will ensure it is a simple process for you and your family. Back to the top.

Staffing

What doctors come to your center? Our centers have a team of physicians to help take care of you. In addition to your treating physician, our centers have a Medical Director and other contracted physicians to help meet your needs.

What is your staff to resident ratio? Staffing ratios are based on patients’ needs.

Do you offer outpatient services? No, we do not currently offer outpatient services. Back to the top.